Returns & Exchanges

At Divina Market, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your culinary experience. If your order arrives damaged or fails to meet our freshness standards, we offer a hassle-free return or replacement within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the product and packaging, especially in cases of transit damage or quality concerns, to help us process your claim.

• 3.
  Await Authorization

  Our quality assurance team will review your request within 24-48 hours and provide a return authorization or confirm your eligibility for a refund.

• 4.
  Receive Refund or Replacement

  Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method.