Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized temperature-controlled packaging and eco-friendly cold packs to ensure that all cheeses, meats, and deli items arrive at your doorstep in peak condition.
What is the estimated delivery time for my order?
Standard orders are processed within 1-2 business days. Depending on your location, shipping typically takes 2-5 business days, though we offer expedited shipping for time-sensitive gourmet needs.
Do you offer international shipping?
Currently, Divina Market ships within the continental United States to ensure our food products maintain the highest quality and safety standards during transit.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products organic or non-GMO?
We curate a wide variety of products, including many organic, non-GMO, and artisanal items. Specific dietary and sourcing information can be found on each individual product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.